
Your Questions, Our Answers
- 01
Hi everyone, we have implemented two very important documents to help with minimising the risk of transmission of the coronavirus.
1: Coronavirus: prevention and control procedures
This doument outlines the procudres our employees must follow, at all times, when performing a cleaning service.
This document outlines the policies in which our clients must follow to minimise the risks.
Both documents can be downloaded on this page.
Please read before you make a decision on using our services.
Please know we are working hard to ensure the safety of our clients and employees.
- 02
- 03
- 04
- 05
The product we use is called "Refresh lemon" and is supplied by Witters. This is classed as Space and surface Deodorant/cleaner/sanitizer.
This product is used to sanitise surfaces after our team has cleaned them.
This product is in our bottles under "Sanitise shine disinfectant"
You can find the complete MDA sheet here
- 06
- 07
- 08
- 09
Our team are ok with children and having working with children checks, however, due to using electrical equipment and chemicals we advise you to ensure children are kept in a seperate area of the home. We will ensure living ereas or bedrooms are completed first to give you a space to relax while we clean.
- 10
- 11
- 12
- 13
Our Shine team will show you a complete task lust before they start and again when the job is done. You tick the boxes on each task, if you believe the task has not been completed then our cleaners will finish before they leave. If you are not saisfied once our team leave, then please contact the customer service team and they will follow up your concerns.
- 14
Our service is different to hiring a cleaner. APC is responsible for your home and our team. We employ our staff and do not use sub-contractors so all correspndents go through our customer service team.
In your confirmation email you will receive information on who your team is. All our staff carry an official APC ID.
Any communication in regards to your booking is via our office on 04 SHINE 066 or orders@apcshine.com
- 15
- 16
Our Shine team are personally trained by Atken, who has over 15 years experience in the business. They also complete training modules online, in our class room and on the job. Our cleaners receive certificates when they finish modules. Plus they are also trained in Customer service and OH&S.
Feel free to view thier certificates and awards in thier bios.
- 17
- 18
Yes of ocurse you can!
Here is a list of the cleaning products we use which are manufactured in Australia and all registered with the TGA
1: Mrs Nice Window Shine (Miranac window cleaner)
2: Mr Expert Loo Clean & Shine (Clenzac)
3: Miss Immaculate All-Purpose Shine (Supreme clean)
4: Mr Hygienic Sanitise & Shine (Refresh Lemon)
5: Miss Shine Country Fresh (Comming soon)
6: Carpet Gum Remover (Solvent spotter)
7: Carpet Spotter (Agar)
8: Champ Oven Cleaner (Champ)
